Fixing HP Printer not Feeding Paper by Cleaning the Rollers

Fixing HP Printer not Feeding Paper by Cleaning the Rollers – Printer rollers get dirty from dust, paper fiber and other debris. In this step we’ll clean the rollers. Before you begin gather the following cleaning materials.

-Clean lint-free cloth

-Clean cotton swabs

-Clean water

Fixing HP Printer Not Feeding Paper by Cleaning the Rollers

  1. Distilled or bottled water is preferable but not required.
  2. Do not use alcohol or other chemical cleaners.
  3. Remove the paper from the input tray.
  4. Press the power button to turn off the printer.
  5. Turn to the back of the printer.
  6. Next disconnect the power cord.
  7. Look down through the open input tray and find the black paper pick rollers. Use a flashlight to illuminate the area
  8. Next in fixing HP Printer not Feeding Paper is to clean the rollers visible in the printer with a clean cotton swab. Lightly moistened with water.
  9. Use a cloth to blot excess water from the swab. The swab should be damp but not soaking wet.
  10. Wipe each roller starting on the right side of the roller and wiping to the left. Use the swab to turn the rollers up as you finish cleaning a section of the roller. 11 hp printer troubleshot
  11. Make sure that you remove any build-up or debris from the entire surface of the rollers.
  12. Reconnect the power cord.
  13. Go back to the front.
  14. Press the power button to turn the printer on. Then load paper into the input tray until it stops.
  15. Guide inward until it stops at the edge of the paper. Do not push the guide in so tightly that it starts to bend the paper.
  16. Try printing a page directly from the printers control panel to see if the issue is resolved.
  17. To print a page from the printer control panel press and hold the black and color copy buttons then release both buttons at the same time.
  18. If the page prints successfully the issue is resolved. If the page does not print try printing it again. Listen for the rubber paper-pick rollers.  You should be able to hear them rotating. Then try slowly pushing the paper farther in until the roller engages to pick up the paper.  Be careful to only push one sheet of paper and not to push it in too far, this can cause paper jams.
  19. If the page does not print when slowly pushing the paper farther in repeat the previous step to clean the rollers again.
  20. If the issue continues after repeated cleaning skip the next step your printer may need to be serviced.
  21. It’s the page prints when slowly pushing the paper farther in. Try printing the original document again.
  22. The paper might not have been loaded far enough into the printer. If the issue is resolved there is no need to continue troubleshooting.
  23. If the paper only feeds through the printer when you slowly push it farther in, repeat the previous step to clean the rollers again.

Fixing HP Printer not Feeding Paper issue continues after repeated cleaning try the next step